Overview

The General Manager is the Club's chief operating executive and reports to the Board of Directors through the Board President. The GM leads all Club operations, staff and the leadership team; carries out the policies and strategic direction set by the Board; and is accountable for financial results, the member experience and the Club's culture. RGCC's Board has recently voted to move towards a governance model: the Board sets policy and strategy, and the GM has clear authority and accountability for running the Club.

Experience Required

Required:

• 7+ years of progressive senior leadership in a multi-department, service-focused organization.

• Proven success building and leading high-performing teams.

• Responsibility for a budget and P&L of comparable scale (about $5 million or more), including capital planning.

• Experience reporting to a board or senior executive leadership.

• Experience leading organizational change, including change in governance, and building a culture of continuous quality improvement.

• Marketing and brand sensibility, and an analytical, data-informed approach to decisions.

• Warm, visible leadership style and excellent communication skills.

• Bachelor's degree, or equivalent experience.

Preferred:

• MBA or equivalent advanced degree.

• Private club, hospitality, food and beverage, events or golf experience.

• Experience in a member-owned, nonprofit or volunteer-governed organization.

• Certified Club Manager (CCM) or comparable professional credentials.

• Ties to the Rochester area.

Essential Responsibilities

Leadership, culture and operations

• Lead, develop and hold accountable the leadership team; recruit and retain a strong, service-minded staff.

• Build a positive, respectful workplace grounded in the Club's values.

• Oversee food and beverage, events, golf operations, course maintenance, aquatics, fitness and facilities.

• Oversee risk management and regulatory compliance.

Strategy, innovation and continuous improvement

• Lead development of the Club's strategic and long-range capital plans.

• Build a culture of continuous quality improvement, using member feedback, data and benchmarks to measure and raise performance.

• Encourage staff innovation and develop new programs, services and revenue streams.

Financial stewardship

• Prepare and manage the annual operating and capital budgets, with clear monthly financial reporting to the Board.

• Maintain strong internal controls, manage cash flow and build healthy capital reserves.

Hospitality, member engagement and brand

• Serve as the visible host of the Club and an ambassador in the Rochester community.

• Set and uphold high standards for hospitality, the member and guest experience and attention to detail.

• Lead the Club's brand, marketing and communications to drive member engagement, retention and new membership and event sales.

• Oversee programming for every part of the membership: golf, dining, social, aquatics, fitness and family.

Governance and Board partnership

• Partner with the Board on the Club's mission and strategy; bring issues, trends and risks forward early, with options and recommendations.

• Lead the Club through its transition to a governance model, keeping committees advisory and direction to staff flowing through the GM.

• Prepare clear, timely reports for the Board and Executive Committee.

Benefits

Base salary of $150,000-$180,000, based on experience.

• Annual performance bonus of up to 15% of base salary. Final terms depend on the selected candidate, and performance measures will be set out in the employment agreement.

• Health, vision, and dental insurance; 401(k) with Club match; paid time off.

• Professional development and association dues; Club privileges for immediate family; relocation assistance.