Description

Overview

FACILITY DESCRIPTION:Located in Palm Beach Gardens, Florida, PGA National Resort is one of the country's most recognized golf destinations, combining a celebrated championship history with an expansive and diverse golf experience for members, resort guests and groups. The Resort's golf offering features four distinct 18-hole courses-The Champion, The Palmer, The Fazio, The Match-each providing a unique style of play and experience. The collection is anchored by the renowned Champion Course, one of the most recognized tournament venues in American golf and home of the PGA TOUR's Cognizant Classic in The Palm Beaches.

PGA National's championship history is exceptional. The Champion Course hosted the 1983 Ryder Cup, the 1987 PGA Championship, won by Larry Nelson, and 19 consecutive Senior PGA Championships from 1982 through 2000. Today, the annual Cognizant Classic continues that tradition, bringing many of the world's best players to PGA National and showcasing the Resort and its famed "Bear Trap" on the international golf stage.

Complementing its championship courses are extensive practice and instructional facilities, comprehensive golf retail operations, tournament and group-golf programming, and a robust calendar of member events and activities. PGA National serves a dynamic golf community that includes approximately 1,100 golf members, resort guests, corporate and leisure groups, tournament participants, junior golfers and players utilizing the Resort's instructional programs. The scale and diversity of PGA National create a distinctive environment that combines the service expectations of a premier private club with the energy and reach of a world-class golf resort. Golf is central to the identity and heritage of the property, with an operating philosophy focused on exceptional service, outstanding playing conditions, thoughtful programming and consistent attention to detail.

The goal is to create a genuine sense of ownership and belonging for members while ensuring every resort guest experiences the recognition, hospitality and service of "a member for the day." Building upon decades of championship golf and significant investment in the property, PGA National is entering an exciting new chapter-honoring its storied history while establishing a modern standard for golf, hospitality and service in South Florida.

POSITION CONCEPT:

The Assistant Golf Professional is an important member of the Golf Operations team at PGA National Resort and plays an active role in the daily execution of the golf experience for members, resort guests and groups. Reporting to the Resort Head Golf Professional and working closely with the First Assistant Golf Professional, this position requires a highly engaged, service-oriented professional who takes pride in delivering established operating standards with consistency, professionalism and exceptional attention to detail.

The Assistant Golf Professional will be actively involved in the daily operation of the golf shop and tee sheet, including member and resort guest interaction, tee-time management, golf shop transactions, daily play, member programming, tournament execution, pace of play and communication with Outside Operations and other departments. Each Assistant Golf Professional will also take ownership of specific areas of the operation, including serving as the primary coordinator for an assigned golf association and its tournament program.

The position also provides opportunities to become involved with instruction and the PGA National Golf Academy, expanding the candidate's teaching experience and development as a well-rounded Golf Professional.

A significant focus of the position is creating an exceptional golf experience through genuine engagement, recognition, anticipation and follow-through. The Assistant Golf Professional is expected to develop meaningful relationships with members, provide knowledgeable and professional assistance to resort guests, understand daily golf activity across the property and take ownership of assigned responsibilities rather than simply completing tasks.

PGA National is committed to developing its Golf Professionals and providing meaningful opportunities for education, mentorship, instructional development, increased responsibility and career advancement. The ideal candidate is an ambitious Golf Professional who wants to broaden their operational experience, develop as a leader and use the position as an important step toward future First Assistant, Head Golf Professional or other leadership opportunities within PGA National Resort or throughout the golf industry.

Experience Required

DESIRED QUALITIES & QUALIFICATIONS:

• PGA Class "A" Member or PGA Associate actively progressing toward membership preferred
• Personal character that personifies professionalism, integrity and sound judgment on and off the golf course.
• A visible, engaging and approachable professional who actively seeks opportunities to interact with members, resort guests and associates.
• A service-first mindset with an instinct for anticipation, recognition, personalization and exceptional follow-through.
• Strong organizational skills and the ability to prioritize, communicate and execute effectively within a complex, high-volume golf operation.
• An uncompromising commitment to service excellence, presentation, consistency and attention to detail across every aspect of the golf experience.
• Working knowledge of Golf Genius and contemporary tee-sheet, point-of-sale, communication and scheduling platforms.
• A strong understanding of golf operations, including tee-sheet management, daily play, tournament execution, member programming, pace of play, practice facilities and golf shop operations.
• A desire to develop as a well-rounded Golf Professional through exposure to operations, tournaments, member programming, instruction and increased responsibility.
• A confident player with the ability and desire to engage members and resort guests through golf when opportunities arise.

Essential Responsibilities

POSITION RESPONSIBILITIES:

• Support the Resort Head Golf Professional and First Assistant Golf Professional in the daily execution of Golf Operations at PGA National Resort, consistently delivering established operating standards and the desired member and resort guest experience.
• Maintain a highly visible and professional presence in the golf shop and throughout the golf operation, proactively engaging members, resort guests and groups while providing knowledgeable, personalized and responsive service.
• Take an active role in the daily management of the tee sheet, including reservations, changes, member and resort guest requests, course access and effective utilization of tee times across the Resort's golf courses.
• Maintain a comprehensive understanding of daily golf activity, including course assignments, tee times, events, course conditions, restrictions and other operational information necessary to accurately assist members and resort guests.
• Execute golf shop responsibilities including point-of-sale transactions, answering phones, tee-time requests, member and guest inquiries, merchandise sales, special orders and maintaining exceptional shop presentation and organization.
• Work collaboratively with the Director of Retail and Golf Shop teams to support merchandising, inventory controls, special orders and overall retail presentation while delivering an exceptional shopping experience.
• Support the planning, preparation and execution of member tournaments and special golf experiences, including Golf Genius administration, pairings, scoring, communications and other responsibilities.
• Serve as the primary Golf Professional coordinator for an assigned golf association and tournament calendar, taking ownership of planning, communication, Golf Genius administration and event execution.
• Deliver an exceptional golf experience built on recognition, anticipation, proactive communication, personalization and consistent follow-through for members and resort guests.
• Execute established opening and closing procedures, operational checklists, communication routines and assigned daily responsibilities with consistency and attention to detail.
• Understand, communicate and consistently enforce policies governing golf access, attire, pace of play, golf carts, practice facilities and player conduct in a professional and hospitality-focused manner.
• Maintain close communication with Outside Operations regarding tee times, player arrivals, course assignments, cart staging, practice facilities, first-tee operations and other information affecting the daily golf experience.
• Assist with member golf programming and other initiatives designed to promote participation, engagement and an active golf culture throughout PGA National Resort.
• Take advantage of opportunities to participate in instruction and programming through the PGA National Golf Academy, gaining teaching experience while supporting clinics, programs and other initiatives.
• Identify operational challenges and opportunities for improvement and communicate thoughtful solutions to Golf Operations leadership.
• Pursue increased responsibility through demonstrated performance, initiative and professional growth while supporting fellow Golf Professionals and the broader Golf Operations team.
• Cultivate strong, collaborative working relationships across Golf Operations, Retail, Tournament Operations, Instruction, Outside Operations, Agronomy and Resort departments.

GENERAL RESPONSIBILITIES:

• Support and strengthen a golf culture centered on service, professionalism, teamwork, accountability and excellence in the details.
• Be highly visible, approachable and responsive while enthusiastically promoting golf, programming and participation throughout PGA National Resort.
• Build meaningful relationships with members and resort guests through consistent follow-through, sound judgment and a genuine interest in their golf experience.
• Remain knowledgeable about PGA National Resort, its golf courses, programming, facilities and broader amenities and services available to members and resort guests.
• Play golf with members and resort guests when appropriate, utilizing time on the golf course to build relationships, evaluate the golf experience and professionally represent PGA National Resort.
• Maintain a professional appearance and demeanor consistent with PGA National standards at all times.
• Demonstrate flexibility, initiative and a willingness to assist across all areas of Golf Operations based on the needs of the Resort.
• Pursue continued professional growth through PGA education, mentorship, leadership exposure and increased operational responsibility, with the goal of progressing toward leadership opportunities within PGA National Resort or throughout the golf industry.

Benefits

BENEFITS: Health Benefits, 401K, Educational Dues, Clothing Allowance, Practice and Playing Privileges